On-Site Support

Our on-site cleaning and technical support includes complete shield kit and precision parts inventory management. Williams’ on-site managed inventory programs reduce your costs and offer key benefits:

• Complete parts management throughout the supply chain
• Reduced inventory stock levels
• Better understanding and identification of recycling-related issues
• Enhanced traceability and tracking of parts and consumables
• Improvements in associated cost visibility through the introduction of forecasting
• Identification of ongoing cost-saving areas
• Reduction of technician and machine downtime

The role of an on-site coordinator can vary, but includes the following services:

Logistical Service Support

• Receive and inspect customer shield kit and parts in accordance with ISO 9002 Quality System
• Prepare relevant documentation to allow precision cleaning processing of the product
• First-level verification of defective parts at a customer’s site
• Complete administration logs and ensure that customer-supplied paperwork is relevant, complete, and accurate
• Visually inspect parts on receipt to determine whether the product is fit for processing
• Manage the logistics supply chains for goods delivery and receipt

Supply Chain Management

• Track client parts door to door
• Maintain and update a database system of all parts sent/returned
• Track the life cycle of all parts and recommend process and procedural improvements
• Advise client of discrepancies and or damaged parts
• Manage and control parts during quarantine, repair or refurbishment
• Manage customer’s shield kit and precision parts inventory to ensure optimum stock levels and production continuity

Total Account Management

• On-site client account contact and liaison officer
• Publish quality performance reports against key performance indicators, attend weekly meetings with customer to address all issues related parts cleaned
• Manage the administrative and commercial activity associated with the customer, including PO management, invoicing, etc.
• Assist in the investigation and rectification of associated noncompliance, customer complaints, audits, etc.
• Understand and apply related Six Sigma Projects: Cost Savings, Process Improvements, etc.
• Initiate and drive internal cost-saving projects; provide immediate and direct technical support